Shipping information

Shipping Your Order

Found the perfect product on our website? Of course, you want to enjoy it as soon as possible! That’s why we ensure your order is processed and shipped with the highest priority.

To keep our prices fair and accessible, we rely on bulk shipping. Once a minimum quantity is reached, all packages are shipped together. We hope you understand this choice and support our mission to create a better, more sustainable world.

Note: Like many other online shops, we sometimes experience high order volumes, which may lead to shipping delays. Rest assured, we are doing our best to deliver your order as quickly as possible.

Here is the average delivery timeline for our packages:

1) Processing Time (1–2 days):
Order confirmation, customization, quality check, and packaging.
This process begins 12–24 hours after your order is placed. Production starts once the order is approved in our system. For personalized items, it takes around 1–2 days for production, quality control, and packaging.

2) Delivery Time
From our international fulfillment center to your destination:

  • USA: 5–9 business days

  • EU: 5–9 business days

  • Other countries: 5–9 business days

Please note: Shipping times do not include customs clearance delays.

After placing your order, you’ll be able to track your package within a few days. A tracking code will be sent to you via email, allowing you to follow your shipment through our tracking partner. More information can be found on our Track & Trace page.

If you want to ensure that your order is shipped out today, feel free to contact us by phone. Our service team will be happy to assist you with the right solution.

Engineered for Everyday Movement

At Hilltz, we don’t believe in one-size-fits-all support. Our designs are built around real human motion—tested with clinicians, refined with feedback, and crafted to move naturally with the body.

Whether you're recovering, training, or simply living your life, The OrthoGrip Series from Hilltz delivers support that adapts as you do.

Where Science Meets Comfort

We fuse orthopedic science with user-first design to create smart supports that feel as good as they perform. From breathable materials to anatomical shaping, every detail serves one purpose: helping people move better, longer, and with confidence.

Trusted by Pros. Made for Life.

The OrthoGrip Series are trusted by healthcare professionals and worn by those who demand more from their movement. We’re not just another support brand—we’re your partner in motion, every step of the way