Terms & Conditions

Article 1 – Definitions

In these conditions, the following definitions apply:

• Withdrawal period: the period within which the consumer may exercise the right of withdrawal;

• Consumer: a natural person not acting in the exercise of a trade or profession who concludes a distance contract with the trader;

• Date: 01‑06‑2025;

• Continuing performance contract: a distance contract concerning a series of products and/or services, to be supplied or provided over a certain period;

• Durable medium: any means which allows the consumer or trader to store information personally addressed to them in a way that is accessible for future reference and unaltered reproduction;

• Right of withdrawal: the consumer’s right to withdraw from the distance contract within the withdrawal period;

• Trader: a natural or legal person who offers products and/or services to consumers by means of a distance selling method;

• Distance contract: a contract concluded between the trader and the consumer under an arrangement for distance selling, whereby up to and including the conclusion of the contract, only one or more techniques for distance communication are used;

• Technique for distance communication: means that can be used for concluding a contract, without parties meeting in the same place at the same time;

• Terms and Conditions: these present general terms and conditions of the Trader.

Article 2 – Identity of the Trader

• Company Name: Luminizing Limited

• Company Number: 77690094

• Customer Service Email: contact@hilltz.com

Article 3 – Applicability

These Terms and Conditions apply to every offer by the Trader and to every distance contract and order concluded between Trader and Consumer.

Prior to concluding the distance contract, the text of these Terms must be made available to the consumer. If this is not reasonably possible, the consumer will be notified before concluding the contract that the Terms are available at the trader's premises and will be sent free of charge upon request without undue delay.

If the contract is concluded electronically, the Terms may be provided electronically in a way that allows the consumer to store them on a durable medium. If that is not feasible, the location where the Terms can be accessed electronically will be indicated, and they will be sent upon request, free of charge.

If specific product or service terms apply in addition to these Terms, Articles 2 and 3 apply accordingly, and in case of conflict, the provision most favorable to the consumer prevails.

If a provision in these Terms is invalid, the rest remains in force. Parties will promptly replace the invalid provision with a valid one maintaining the original intent.

Issues not covered by these Terms will be assessed in line with their spirit, and ambiguities shall be interpreted accordingly.

Article 4 – The Offer

If an offer has a limited validity or conditions, this will be clearly stated. The offer is non-binding and subject to change.

The offer includes a complete and accurate description of products and/or services, detailed enough for evaluation. Images used give a truthful representation. Apparent errors do not bind the Trader.

Specifications, images, and data are indicative and do not warrant compensation or contract termination. Product images represent products, but exact color matching cannot be guaranteed.

An offer includes clear information on:

• price excluding customs and import VAT (the carrier collects these from the recipient);

• any shipping costs;

• how the agreement is concluded and what steps are necessary;

• whether the withdrawal right applies;

• payment, delivery, and performance methods;

• offer validity or price guarantees;

• distance communication tariffs if applicable;

• whether the contract is archived and how to access it;

• how consumers can review and correct their data before concluding;

• other available languages;

• any applicable codes of conduct and how to view them;

• minimum duration in case of continuing performance.

Optional: available sizes, colors, materials.

Article 5 – Agreement

Subject to Article 4, the contract is formed when the consumer accepts the offer and fulfills its conditions.

If accepted electronically, acknowledgment is sent immediately; until then, the consumer may terminate the contract.

For electronic contracts, the Trader implements technical and organizational security measures for safe data transmission and secure web environment. Secure payment processes are in place.

The Trader may verify the consumer’s ability to meet payment obligations. If reasonable doubt arises, the Trader may decline the order or impose conditions.

With the product or service, the Trader provides, in writing or on a durable medium:

• branch address for complaints;

• conditions and method to exercise withdrawal or clear statement if excluded;

• warranty and after-sales info;

• data referred to in Article 4(3) (unless already provided);

• termination conditions if the contract exceeds one year or indefinite duration.
  For continuing performance contracts, this information applies to the first delivery only.

Contracts are conditional on product availability.

Article 6 – Right of Withdrawal

For product purchases, the consumer may withdraw without reason within 14 days. The period begins the day after the product is received by the consumer or a designated recipient.

During this period, the consumer handles the product and packaging carefully, opening it only as needed. To exercise withdrawal, the product with accessories and, if reasonable, original packaging, must be returned per instructions.

Withdrawal requires notice within 14 days of receipt, via written notice or email, followed by returning the product within 14 days. Proof of timely shipment may be required.

If withdrawal notice or return is omitted or late, the purchase is final.

Article 7 – Costs in Case of Withdrawal

Return shipping costs are borne by the consumer.

If the consumer paid, the Trader refunds within 14 days of withdrawal, once the product is received or proof of return provided.

Article 8 – Exclusion of Withdrawal Right

Withdrawal may be excluded for:

• personalized or custom products;

• clearly personal items;

• items that cannot be returned due to their nature;

• perishable goods;

• items with fluctuating market prices;

• single issues of newspapers or magazines;

• audio, video, or software with broken seals;

• hygiene products with broken seals.

For services:

• accommodation, transportation, dining, leisure activities at specific dates;

• if performance began before the withdrawal period with consumer’s consent;

• gambling and lotteries.

Article 9 – Pricing

Prices remain unchanged during the stated offer period, except for VAT changes. Products subject to market fluctuations may have variable pricing as indicated.

Price increases within 3 months of contract are allowed only if law changes. After 3 months, increases require agreement or allow the consumer to terminate when the increase takes effect.

Per Section 5(1) of the Turnover Tax Act 1968, delivery occurs where transport begins (outside the EU). Hence no VAT is charged, but import VAT and fees are collected by the carrier.

Prices are subject to printing errors; no liability is accepted. The Trader is not obliged to honor a contract at an incorrect price.

Article 10 – Conformity and Warranty

The Trader guarantees products/services meet contract, specifications, suitability, and current legal standards. If agreed, they also guarantee suitability for non-standard use.

Manufacturer or importer warranties do not affect statutory rights.

Defects or wrong deliveries must be reported in writing within 14 days; items must be returned in original packaging and condition.

Warranty period matches the manufacturer's. The Trader is not responsible for final suitability or usage advice.

Warranty does not cover:

• modifications or repairs by the consumer or third parties;

• misuse or conditions against instructions;

• defects due to legal material requirements.

Article 11 – Delivery and Performance

The Trader handles orders with due care. Delivery address is that provided by the consumer.

Orders are fulfilled as soon as possible, and no later than 30 days, unless otherwise agreed. If delayed, the consumer is informed and may cancel without cost or seek compensation.

In case of impossibility, a replacement item is offered, with notice upon delivery. Withdrawal rights remain. Return shipping of replacements is borne by the Trader.

Risk of damage or loss remains with the Trader until delivery to the consumer or designated recipient, unless agreed otherwise.

Article 12 – Continuing Performance Contracts: Duration, Termination, Renewal

• Termination:

  • Consumer may terminate open contracts at any time with agreed notice (max one month).

  • Fixed-term contracts may be terminated at term end with max one-month notice.

  • Contracts may be ended anytime under the same terms as agreed.

• Renewal:

  • Fixed-term continuing contracts continue only if renewed with max three-month notice.

  • Newspaper/magazine contracts may renew for up to three months, subject to notice.

  • Introductory subscriptions end automatically at trial end.

• Duration:

  • Contracts longer than one year may be terminated after one year with max one-month notice, unless fairness prevents early termination.

Article 13 – Payment

Unless agreed otherwise, amounts due are payable within 7 business days after withdrawal period begins. For services, this period starts after confirmation of the agreement.

Consumers must promptly report payment detail inaccuracies.

In case of non-payment, the Trader may charge reasonable costs, notified in advance, within legal limits.

Article 14 – Complaints Procedure

Complaints must be submitted within 7 days of defect discovery, clearly described.

Trader responds within 14 days. If more time is needed, an acknowledgment with estimated reply time is sent.

Unresolved complaints may lead to a dispute resolution. Complaints do not suspend obligations unless stated otherwise.

If a complaint is justified, the Trader may replace or repair the product at its discretion.

Article 15 – Governing Law

Contracts between Trader and consumer are governed exclusively by Dutch law, even if the consumer resides abroad.

Article 16 – CESOP

Due to the 2024 amendments to the Turnover Tax Act (Payment Service Directive Implementation Act), payment service providers may be required to register data in the European CESOP system.